First Citizens BancShares, Inc. (BancShares) is a financial holding company. The Company conducts its operations through its banking subsidiary, First-Citizens Bank & Trust Company (FCB). A substantial portion of BancShares� revenue is derived from its operations throughout North Carolina and Virginia, and in certain urban areas of Georgia, Florida, California and Texas. The delivery of products and services to its customers is primarily accomplished through associates deployed throughout its branch network. It also provides customers with access to its products and services through online banking, telephone banking, mobile banking and various ATM networks. In January 2014, the Company announced that it has completed the merger of 1st Financial Services Corp. and its subsidiary, Mountain 1st Bank & Trust Co., into First Citizens Bank. On January 2, 2014, Mountain 1st branches in western North Carolina opened as First Citizens Bank locations.